In a move to transform multilingual customer service, Krisp has introduced what it describes as the industry’s first AI-powered live interpretation solution, offering real-time, bi-directional translation with unique noise cancellation and seamless multilingual support. The groundbreaking tool provides real-time, bi-directional translation, enabling seamless communication across 29 languages, with additional languages available on demand.
Addressing Language Barriers with AI Innovation
With companies expanding globally, language diversity has become a significant challenge in delivering efficient customer support. Traditional methods using human interpreters or basic automated systems often fall short due to slow response times and inaccuracies. Krisp’s AI Live Interpreter aims to resolve these issues by offering instant, accurate translations, significantly improving customer experience (CX). For example, companies using the system have reported up to a 30% reduction in call handling times and a 25% increase in customer satisfaction scores.
“Our expertise as a company is building AI models that tap and affect audio in real-time,” said Anthony Canoso, Head of Customer Experience at Krisp.
How AI-Driven Live Interpretation Works
Krisp’s Live Interpreter leverages artificial intelligence, natural language processing (NLP), and sophisticated machine learning algorithms to ensure accurate and seamless translations. Unlike conventional systems, Krisp’s solution processes speech in real-time, reducing lag and enhancing the fluidity of conversations.
A standout feature is its noise and voice cancellation technology, which eliminates background noise and ensures clarity during conversations. Compared to traditional noise suppression tools, Krisp’s AI-driven system adapts in real-time to various sound environments, offering industry-leading accuracy in minimizing disruptions. This dual-sided noise cancellation benefits both agents and customers, whether they are in bustling contact centers or remote settings.
Enhancing Efficiency and CX
The AI Live Interpreter not only eliminates the need for third-party human interpreters but also reduces waiting times and minimizes misunderstandings. This makes it especially beneficial for contact centers, where fast and efficient communication is essential. Early adopters have reported reduced call handling times and increased customer satisfaction, showcasing the tool’s effectiveness in real-world scenarios.
Additionally, Krisp’s solution addresses the challenge of supporting “pocket languages” — languages that are less commonly supported by traditional interpreters. Canoso explained, “Nuanced languages can be more expensive and difficult to staff and maintain. This technology enables any agent to take and support calls in any language.”
Enterprise-Grade Security and Scalability
Krisp ensures that security remains a top priority, backed by third-party audits, certifications, and partnerships that validate its compliance with industry standards. The Live Interpreter complies with stringent regulations, including PCI, HIPAA, and GDPR. Importantly, the system does not store or record audio, maintaining the privacy of sensitive customer conversations.
Designed for scalability, Krisp’s AI Live Interpreter is built to handle high volumes of interactions without compromising performance. Enterprise IT teams benefit from seamless deployment through advanced scripting, Single Sign-On (SSO), SCIM, and Active Directory integration.
