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Finding the Best Cloud Calling Solution: A Comprehensive Guide

Read Time: 8 minutes

Discover the Best Cloud Calling Solution Vendor for Your Business Needs

 

The modern workplace thrives on flexibility and efficiency. Traditional phone systems, with their limitations and missed calls, are fading away. Businesses are rapidly adopting cloud-based communication solutions powered by VoIP technology. VoIP transmits calls and data over the internet, enabling features like video conferencing and instant messaging – all seamlessly integrated. This shift is driven by Unified Communications as a Service (UCaaS), a cloud-hosted platform that combines all your communication needs (voice, video, chat) into a single cloud platform. A key component of UCaaS is the cloud-based PBX, eliminating the need for bulky hardware and offering a full-featured phone system accessible from anywhere with an internet connection. 

While the benefits of cloud calling – cost savings, scalability, and mobility – are undeniable, choosing the right provider is crucial. In this article, we’ll explore the top vendors in the cloud calling solutions market, helping you navigate your options and find the perfect fit for your business. 

 

Tata Tele Services

TTSL, a part of the Tata Group, is the leading provider of connectivity and communication solutions for businesses in the country. Their vast portfolio includes connectivity, collaboration, cloud, security, IoT, and marketing solutions. TTSL offers virtual phone systems (hosted PBX) that eliminate the need for complex hardware and software management. This system includes features like auto-attendants, call routing, and video conferencing, all readily available for use. Businesses can also integrate tools like Zoom for even smoother communication and teamwork. Furthermore, TTSL integrates with popular platforms like Google Workspace, Microsoft Azure, and Microsoft 365 to boost productivity. They also provide dependable internet options like Leased Lines and Broadband to keep businesses connected.  

Features

  • Auto-attendants 
  • Call routing 
  • Video conferencing  
  • Seamless collaboration 
  • Cloud & SaaS integrations 
  • Reliable connectivity 
  • Email security and firewalls. 
  • Toll-free services  
  • SMS solutions 

 

Pros:

  • Reliable and secure communication solutions 
  • Scalable to fit businesses of all sizes 
  • Easy to set up and use 
  • Award-winning customer service 
  • Wide range of features and services 

 

Cons: 

  • May be more expensive than other cloud-based systems 
  • Advanced features may come with higher-tier plans. 

 

Visit website

Suitable for: SMB, Mid-Market, Enterprise 

 

GoTo Connect 

 GoTo, a leading provider of business communication solutions, offers GoToConnect, an all-in-one cloud-based software designed to streamline communication and collaboration for businesses of all sizes. GoToConnect scales with your company’s needs, boasting a rich feature set that’s easy to use and manage. This includes features like cloud phone systems, video conferencing, instant messaging, and customer engagement tools, making GoToConnect a comprehensive solution for businesses seeking a unified communication platform. 

 

Features 

  • Cloud-based business phone system 
  • HD video conferencing 
  • audio conferencing 
  • screen sharing 
  • extensive integration 
  • Softphone 
  • Customer engagement tools 
  • Performance insights 
  • AI-powered features 

 

Pros: 

  • All-in-one solution 
  • User- friendly 
  • Easy to use and manage 
  • Scalable 
  • Feature-rich 

 

Cons: 

  • May be too complex for small businesses 
  • Some users report occasional bugs 

 

Visit Website

Suitable for: SMB, Mid-Market 

 

Nextiva 

 

A popular cloud-based communication provider, Nextiva empowers businesses globally to centralize all their customer interactions on one AI-driven platform. The company was established in 2008 and headquartered in Scottsdale. It is well-known for its advanced call management, unified communications, and integrations with CRM platforms. It supports call recording, auto attendants, and voicemails to SMS. 

 

Features

  • Cloud calling 
  • Auto attendant 
  • Call routing 
  • Video conferencing 
  • Team messaging 
  • Voicemail to text 
  • Call recording 
  • Integrations 
  • NextivaONE Mobile App 

 

Pros:   

  • Advanced call management features 
  • Unified communications integrating calls, messages, and emails 
  • Seamless CRM integration 
  • Reliable customer support  

 

Cons:   

  • Some advanced features are only available in higher-tier plans  
  • The initial setup can be complex for some users 

 

Visit Website

Suitable for: SMB, and large Enterprise 

 

RingCentral 

 

RingCentral is a leading provider of cloud-based Private Branch Exchange (PBX) systems, essentially replacing traditional phone lines with a web-based solution. Offering AI-powered communication solutions for every business, RingCentral is a frontrunner in the world of Unified Communications as a Service (UCaaS). Gartner in 2022 honored RingCentral as a Magic Quadrant leader for the 9th year in a row for UCaas wordwide. 

 

Features

  • Cloud Calling 
  • Video Conferencing 
  • Team Messaging 
  • Scalability and Flexibility 
  • Security- encryption and access controls 
  • Real-time call notes 
  • AI writing 
  • Personalized conversations 

 

Pros:

  • Ideal for remote or hybrid workforces 

 

Cons: 

  • Outages can disrupt communication 
  • Limited customization  
  • Per-user costs can add up 
  • Integration demands extra setup 

 

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Suitable for: SMB and Enterprise  

 

8×8 

8×8 is a cloud-based communication platform that offers a variety of products for businesses, including contact center, unified communications, communication APIs, and integrations. 8×8’s platform is designed to help businesses improve customer experience, employee experience, and overall productivity. It is suitable for businesses of all sizes, from small businesses to large enterprises. 

 

Features 

  • Routing 
  • Analytics 
  • Dedicated agent workspaces 
  • Unified Communication Platform 
  • Flexible APIs 
  • Seamless Integrations with business tools  
  • Essential communication tools 
  • Industry-leading 99.999% uptime 
  • End-to-end encryption 
  • Stringent compliance certifications 
  • Access to 55+ countries  
  • 24/7 Multilingual Support 

 

Pros: 

  • Improved customer experience and employee experience 
  • Increased productivity and collaboration 
  • Scalable to meet the needs of businesses of all sizes 
  • Reliable and secure communication platform 
  • Integrates with popular business applications 

 

Cons: 

  • Can be complex to set up and manage 
  • Might be pricier than other cloud PBX solutions 
  • Some users report occasional bugs in the mobile app 

 

Visit Website

 

 

Knowlarity 

Knowlarity is a leading cloud telephony provider in India, offering features like call routing, IVR, call recording, and integration capabilities to businesses of all sizes across 65+ countries streamline business communication. They empower businesses to collaborate, communicate, and gain valuable insights to stay ahead of the curve. Trusted by over 6,000 businesses, Knowlarity offers unparalleled reliability and intelligence through its cloud-based communication platform. 

 

Features  

  • Cloud Contact Center 
  • Virtual Number 
  • IVR Services 
  • Number Masking 
  • Lead Management 
  • Missed Call 
  • Toll Free Number 
  • Automated Outbound Calling 
  • Truecaller Verified Calling 
  • Google Verified Calling 
  • Click to Call 
  • Softphone with WebRTC & MPLS 
  • Whatsapp Business API 
  • Promotional SMS 
  • Transactional SMS 
  • Video Platform 
  • Speech Analytics 
  • Text to Speech (TTS) 
  • ChatBot/VoiceBot

 

Pros: 

  • Multi-channel communication 
  • CRM integration 
  • Enterprise-grade security 
  • Scalable 
  • Customizable solutions 
  • Quick deployment on the cloud. 

Cons: 

  • Occasional delays in support response times 
  • Key functionalities may require upgrading 

 

Visit Website

Suitable for: Smal Business & Startups, Enterprise Business 

 

Five9 

 

Five9 is a leading provider of cloud contact center software that offers a variety of features to improve customer experience (CX) and agent productivity. Its cloud-based platform eliminates the need for on-premise hardware and software, making it easy to set up and scale. Five9 uses AI to automate tasks, suggest next-best actions for agents, and personalize the customer experience. It can route customer interactions to the right agent based on context and customer intent, regardless of channel (phone, email, chat, etc.). 

 

Features

  • Automatic call distribution (ACD) 
  • Interactive voice response (IVR) 
  • Computer telephony integration (CTI) 
  • Omnichannel routing 
  • Workforce optimization (WFO) 
  • Reporting and analytics 
  • Customer relationship management (CRM) integration 
  • Agent desktop 
  • Unified communications 
  • Workflow automation 
  • AI-powered features – 1.) GenAI Studio – tailors off-the-shelf GenAI models to specific needs 2.) Agent assist – suggests next best action and streamline the agent workflow experience 

 

Pros 

  • E Cloud-based and easy to use 
  • Omnichannel routing 
  • AI-powered features 
  • Scalable 
  • Wide range of features

 

Cons

  • Limited analytical tools in basic plans 
  • Higher cost compared to some competitors  
  • Can be expensive for small businesses 
  • May need expert help for setup and use

 

Visit Website

Suitable for: Mid-Market, Enterprise 

 

Ozonetel 

Ozonetel is an award-winning, cloud-based contact center solution that offers a variety of features to improve customer experience (CX) and boost agent productivity. It is a good choice for businesses of all sizes looking for a scalable and reliable cloud PBX service. Ozonetel is recognized as a leader in the contact center industry, receiving high ratings from users and industry publications. Some of the pppular awards and recognitions are G2 Leader in Contact Center Software, Capterra’s Top 20 Predictive Dialers and Call Center, Auto Dialer & Predictive Dialer Front Runner 

 

Features 

  • AI-powered omnichannel solution 
  • Purpose-built auto dialers 
  • Live call monitoring dashboards 
  • Complete call center solution (inbound, outbound, blended) 
  • CT integrations 
  • Automated telemarketing 
  • Cloud telephony 
  • Drag & drop IVR 
  • Automated callbacks 
  • IVR blasts 
  • Voicebots & Chatbots 
  • Omnichannel routing 
  • Conversational AI 
  • Speech analytics 
  • Digital channels (Whatsapp Business Solution, Intercom Integration) 
  • Real-time Speech Analytics 
  • Integrations with CRM systems

 

Pros 

  • Scalable and reliable cloud-based solution 
  • Improves customer experience and agent productivity 
  • Wide range of features 
  • Award-winning platform with a strong reputation 
  • 24/7 support 

 

Cons 

  • Limited customization  
  • Integration might require additional setup 
  • Vendor lock-in 

 

Visit website

Suitable for: Small business, and Enterprises 

 

AVOXI 

AVOXI is a leading cloud-based PBX service provider that offers international cloud voice solutions. They connect businesses with customers around the world through a network of vetted local carriers. Their cloud-based solution integrates with existing contact centers and communications apps, and offers features like call forwarding, SIP trunking, and voicemail. AVOXI is a good choice for businesses that need a reliable and scalable cloud-based phone system. 

 

Features: 

  • Global call coverage in 150+ countries 
  • Local phone numbers with guaranteed local caller ID 
  • Cloud voice network for premium call quality 
  • Intelligent SaaS platform for automation and analytics 
  • Integration with leading CCaaS, UCaaS, and CPaaS solutions 

 

Pros

  • Reliable and scalable cloud-based phone system 
  • Global call coverage 
  • Local phone numbers with guaranteed local caller ID 
  • Integrates with existing contact centers and communications apps 
  • Offers a variety of features, including call forwarding, SIP trunking, and voicemail 

 

Cons

  • Some crucial feature needs upgrade to a higher-tier plan 
  • Per-user pricing can quickly add up 
  • Integration might require additional setup 

 

Visit website

Suitable for: Enterprise, mid-size, small 

 

Servertel 

Servetel is a cloud-based contact center solution that offers features like IVR, call recording, and call forwarding. They offer a variety of phone number options, including toll-free numbers and virtual numbers. Servetel claims to be the best choice for cloud-based PBX service because of its best-in-market pricing, 99.99% uptime guarantee, and end-to-end customer service. 

 

Features

  • Toll-free numbers 
  • Virtual numbers 
  • IVR 
  • Missed call service 
  • Voice broadcasting 
  • Call recording 
  • Call forwarding 
  • Call routing 
  • Real-time analytics 
  • Live call monitoring 
  • SMS alerts 
  • CRM and other third-party application integration 

 

Pros:

  • Easy to set up and use 
  • Affordable pricing 
  • 99.99% uptime guarantee 
  • End-to-end customer service 
  • A wide range of features 

 

Cons: 

  • Pricing structures might not be entirely transparent 
  • Higher Tiers for crucial features 
  • Limited customization 
  • Vendor lock-in 

 

Visit website

Suitable for: Startups, Small business, Mid-size, Enterprises 

 

Wrapping Up 

The cloud calling landscape offers a wealth of options, and the best choice for your business depends on your specific needs and priorities. Consider factors like the size of your company, budget, desired features, and level of technical expertise required. 

Don’t be afraid to experiment! Many providers offer free trials, so you can test-drive different platforms before making a commitment.