Drive scale, deliver business growth with a suite of cloud-based communication solutions
Smartflo is an innovative solution for hosted call center management, offering inbound and outbound calls with features such as an auto-dialer, automatic call distribution, and CRM integrations. It is the most comprehensive cloud-based contact center solution for seamless, anytime, anywhere communication.
Our award-winning call center suite enables agents to work remotely from anywhere within India. This smart, multi-modal, multi-functional, flexible, scalable, secure, and reliable suite of cloud-based communication solutions helps enhance customer experience and reduce operational costs.
The most comprehensive cloud communication suite
Anytime, Anywhere Communication
On-demand Scalability
Enhanced Customer Experience
Reduce Operational & Capital Costs
Get Business Intelligence
Enterprise Grade Security & Reliability
Cloud Communication Reimagined
The most comprehensive cloud-based communication solutions suite.
CCaaS (Contact Centre as a Service)
Hosted cloud contact center solutions with auto dialer is complete call management software suite with CRM integration services
- Inbound and outbound dailing.
- Preview & Ratio based dialer software for intelligent call assignment.
- CRM Integration available for leading CRM providers like Zoho, Salesforce, Zendesk, Leadsquare, Kapture, Freshsales and Fresh desk
Outbound Marketing solutions
Integrated Marketing platform for all Outbound Campaigns using cloud telephony solutions
- Voicemail transcription supported by text to speech personalized messages
- Customized campaign flow which can be feed back into IVR flows
- OBD prompts with DTMF inputs that can be coupled with API integration to dip into any database
Hosted Call Connect
Complete virtual PBX environment for Call Center Management
- Outbound and inbound calling with call patching
- API and webhook, detailed call logs and call management dashboard
- Complete control on the Agent performance and analyze and track end to end
Multi-level IVR
Outbound and Inbound Call Center software
- Sticky agent coupled with barging/whispering/transfer
- Using same pilot number for both outbound and inbound flows
- API and webhooks integration with number masking for secure interactions
Missed Call Solutions
Never miss a call from your customers
- Bespoke IVRs for missed calls
- Automated call backs and scheduled SMS
- Integrated email reports
Click2Call Services
Single click-based communication for Call Center Management
- Website and panel integration which can feed into the IVR flow
- OTP based calling and verification solution for agent call patching
- Number masking for customer privacy at all ends
Time to re-imagine your customer experience with our integrated call management software for businesses
Education
- Customized call flows within different departments to ensure students are connected to right faculty counselor
- Skill based routing will ensure 100% queries are answered by Subject matter expert
- Conversational recording and real time call monitoring
- Integration with Lead management Modules via API Dial Plan
BFSI
- Customized CRM integration - customer conversation history recorded for easy access in case of change of VRM.
- Sticky Manager - Mapping of Dedicated VRM with Mid HNI Customer to offer best service experience.
- Text to Speech Conversion – Automated Outbound campaign for payment reminders
- Interactive OBD : Integrated IVR in outbound campaigns to enable customer payment transactions
IT/ITES
- Complete call centre operations management with features like blended queue management
- Role Base Access : User, Supervisor and Admin will have different access to the reports and Panel
- Sentiment Analysis: Automatically creates intelligent analytics basis customer speech patterns
E-Commerce
- Number masking solution ensures customer data is secure and not visible to delivery staff
- Management of COD (Cash on Delivery) service basis the requirement of each customer
- Single Number contactability for e-commerce company to support their delivery staff.
Healthcare
- IVR solution facilitates real-time connections between doctors and patients.
- REST API can integrate with multiple systems, enabling patient follow-ups and payment collection setup.
- Missed Call Solution generates automated reminder calls for patients.
Logistics
- Auto Intimation via CRM: Automated calls and SMS are generated to inform customers about the delivery time and delivery person's details.
- Virtual Number Allocation: Delivery agents will not be able to see customer numbers, and vice versa, ensuring customer data privacy.
Manufacturing
- Multilevel IVR with a centralized order booking and support system.
- Connect sales team members based on the mapping of channel partners for new orders, and connect the support team for existing order status and logistics support.
- Call recording ensures zero variance between order booking and delivery.
